We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Return Eligibility

Items can be returned within 7 days of delivery. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or usage reasons. These will be clearly mentioned on the product page if applicable.

Return Process

To initiate a return, please contact us at support@spinnor.com with your order details. Our team will guide you through the return process.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within a few business days.

Shipping costs

Shipping charges are non-refundable. Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photos as proof. We will resolve the issue as quickly as possible.

Exchanges

We currently do not offer direct exchanges. You may return the item and place a new order if needed.

Contact Us

If you have any questions about returns or refunds, feel free to CONTACT US.